Return Policy for Gifts Alchemy
At Gifts Alchemy, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we are here to help. Below is our return policy for your reference:
1. Returns:
- You can return most items within 14 days of receiving your order for a full refund or exchange.
- To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
- Custom or personalized items are non-returnable unless they arrive damaged or defective.
2. How to Return:
- Contact us by email at Email: magic@giftsalchemy.co.uk with your order number and reason for the return.
- We will provide instructions for returning your item, including a return shipping label if applicable.
- Return shipping costs are the responsibility of the customer unless the item is defective or an error was made in the order.
3. Refunds:
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- Refunds will be processed to the original method of payment and may take up to 7 business days to appear in your account.
- If you receive a faulty or damaged item, please contact us immediately, and we will cover the return shipping costs and offer a full refund or replacement.
4. Exchanges:
If you would like to exchange an item for a different size, color, or product, please follow the same return process, and we’ll assist you with your exchange.
5. Late or Missing Refunds:
- If you haven’t received a refund after it’s been processed, please check your bank or payment provider.
- If you’ve done this and still have not received your refund, please contact us, and we’ll investigate.
6. Contact Information:
- For any questions regarding returns or exchanges, please reach out to us at Email: magic@giftsalchemy.co.uk or call
Telephone: 07873 378802
We want your experience with Gifts Alchemy to be magical, and we’re here to ensure everything goes smoothly.
Thank you for shopping with us!
