Shopping
What Shipping Methods Are Available?
We offer standard shipping to the UK. All orders are carefully packaged to ensure they arrive in perfect condition. If you have special delivery requests, please feel free to contact us, and we’ll do our best to accommodate your needs.
Do You Ship Internationally?
Yes, we offer international shipping! Wherever you are in the world, we can deliver our handcrafted treasures to your doorstep. Please note that shipping costs and delivery times may vary depending on your location.
How Long Will It Take To Get My Package?
For UK orders, standard delivery typically takes 3-5 working days. International shipping times vary by destination but usually range between 7-14 working days. Please note that during busy holiday periods, delivery may take a little longer. If you need your order urgently, feel free to contact us, and we’ll do our best to assist!
Payment
What Payment Methods Are Accepted?
We accept major credit cards, PayPal, and Klarna. Klarna offers flexible payment options, including the ability to pay in installments. Choose the method that suits you best for a smooth and secure checkout experience!
Is Buying On-Line Safe?
Absolutely! At Gifts Alchemy, we prioritize your security. Our website uses encrypted connections and trusted payment gateways like PayPal, Klarna, and secure credit card processing to protect your personal and financial information. Shop with confidence knowing your data is safe with us.
Orders & Returns
How do I place an Order?
Placing an order with Gifts Alchemy is simple:
- Browse our collections and select the items you’d like to purchase.
- Click “Add to Cart” on your chosen product.
- When you’re ready to checkout, click on the cart icon and proceed to payment.
- Follow the prompts to enter your details and complete your order.
You’ll receive a confirmation email once your order is placed. If you need help, feel free to contact us—we’re happy to assist!
How Can I Cancel Or Change My Order?
If you need to cancel or make changes to your order, please contact us as soon as possible. We can adjust your order if it hasn’t yet been processed or shipped.
Once an order has been dispatched, cancellations or changes may not be possible, but we’ll do our best to assist you. For further help, reach out to us directly via email or phone.
Do I need an account to place an order?
No, you don’t need an account to place an order with us. You can shop as a guest and complete your purchase quickly.
However, creating an account with Gifts Alchemy will allow you to track your orders, save your information for future purchases, and receive exclusive offers. The choice is yours!
How Do I Track My Order?
Once your order has been dispatched, you’ll receive an email with tracking information and a link to track your package. You can use this link to monitor the status of your delivery.
If you need any assistance or have trouble tracking your order, feel free to reach out to us, and we’ll be happy to help!
How Can I Return a Product?
We want you to love your purchase! If for any reason you’re not satisfied, you can return items within 14 days of receiving your order. To initiate a return:
- Contact us via email with your order number and reason for the return.
- We’ll provide you with return instructions and, if applicable, a return shipping label.
- Once we receive the returned item in its original, unused condition, we’ll process your refund or exchange.
Please note that return shipping costs may apply, and some items may not be eligible for return (e.g., custom or personalized items). For more details, check our full returns policy or reach out to us for assistance.
